Terms and conditions - Elephant Parade Webshop

Elephant Parade Webshop is a Thai online web shop which is located at asia.elephantparade.com.

The webshop is provided to you by:
Elephant Parade Production Co. Ltd
180/9 Moo 7
Tambon Sunphesua
A.Muang
Chiang Mai 50300
Thailand
E-mail: shop@elephantparade.co.th
Tel: +66 (0) 946 023 131

How to shop at Elephant Parade Webshop:

  1. Add to basket
    When you have found an item in our shop which you wish to purchase, simply click the button ”Add to basket”, and automatically the item will be registered in your shopping basket. After this you can either ‘Continue shopping’ or ‘View basket & check out’.
     
  2. From your shopping basket to checkout
    When you are finished shopping, click the shopping basket button in the upper right corner, and you can enter your shopping cart. If everything here is in order, you proceed to checkout by simply clicking the orange button “Checkout”.
     
  3. Check out and complete your order
    At the checkout, you'll need to register as a customer (Click "I'm new here"), or log in as an existing customer (Click "Login"). Once this has been done, you can specify a shpping address and click “Next” to go through to the final payment-page where you can choose your payment method. Accept our terms and conditions and click "Pay". You will automatically be lead on to our online payment system.
     
  4. The order is completed
    When you have completed the payment process, your order is completed, and you will receive an order confirmation by e-mail.

Prices

All stated prices are retail prices VAT inclusive. Errors and omissions excepted. The prices are current prices.

Price guarantee

If you have seen one of our items in another shop at a lower price, we will sell you the item at the same low price that you have seen. We offer price guarantee on all of our items. The price guarantee covers all of the items in our shop. However, the following requirements must be met:
  • The found item has to be completely identical to the one in our shop.
  • The found price must be available to everyone, and it must be valid at the time of issue of the price guarantee.
  • The price guarantee does not cover items which are sold from other countries than Thailand because other markets are often subject to other service and warranty regulations.
  • The price guarantee does not apply with retrospective effect.
Please note that we require documentation which proves that you can buy the item at a lower price somewhere else. The documentation has to be currently valid, and it should be presented to us in the form of a link etc. Therefore the price guarantee does not cover:
  • Items offered on a first-come/first-served basis etc.
  • Limited quantity items.
  • Offers which are only for members of customer clubs etc.

Payment

You can pay as follows without service charges:
Visa
MasterCard
JCB
Paypal

If you pay by credit card, you are always secured against misuse because you have the opportunity to decline a payment if something is not right on your account statement. The data you send when paying online with a credit card are encrypted with SSL (Secure Socket Layer) so that only Ogone/Ingenico
can read them.

The price of your order will be withdrawn from your account when we have received the order. We will only withdraw that which we are authorized to by acceptance of the purchase

Elephant Parade Webshop uses Ogone/Ingenico - a safe online payment system.

Shipping and postage

We offer delivery throughout Asia, and all international orders are shipped with DHL. Your shipping costs depend on the weight of your package and your geographical distance to us. You can check the status of your order by logging into your account on our homepage. If you have any questions about the status of your order, you are of course welcome to contact us. Please note that no orders are shipped until ALL ordered items are in stock.

Delivery time

We ship orders on all working days throughout the year. In general, you can expect that orders which are placed before 12 am on a working day are shipped on the same day.
The exact delivery time of an order depends on its destination.

Custom and import charges

Be aware that custom or import duties can be charged on your delivery once it reaches its destination. Any such duties are your responsibility. Unfortunately we have no control over these duties, and as they vary widely from country to country, we cannot even tell you how much you can be charged on a specific delivery. If you are worried that you might be charged custom or import duties on an order, it could be a good idea to contact your local customs office for relevant guidance.

Colour rendition

Please note that different computers, graphics cards and computer screens sometimes show colours differently. Therefore you cannot be sure that the colour of a product is reproduced completely right on your screen. This can especially be a problem for light colours. If you receive an item, whose colours do not live up to your expectations, you are of course welcome to utilize your right of cancellation.

Privacy policy

When placing an order at our web shop, you have to state the following personal data about yourself: Your full name, a billing address, a delivery address, your phone number and your e-mail address. Your personal data is registered at Elephant Parade Webshop where it is saved and stored for 5 years. We solely register your personal data in order to be able to deliver your order to you. Whenever we collect personal data from you on our website, we make sure that it always happens in agreement with you. Your data is transmitted to elephantparadewebshop.com non-encrypted. Your personal data is stored safely and confidentially with us, and no information is passed on to any third parties. All employees at Elephant Parade Webshop have access to your data. We do not store your data encrypted, but we store it safely on computers which are protected by passwords. As a registered customer at Elephant Parade Webshop you always have the right to protest against the registration of your data and to know what data we have registered about you. You have these rights according to the Danish Act on Processing of Personal Data, and any inquiries about this right should be addressed to Elephant Parade Webshop by e-mail at shop@elephantparade.co.th.

Cookies

Elephantparadewebshop.com uses so-called cookies for internal analysis purposes. The main purpose of our use of cookies is to optimize your experience and interaction on our website and to make sure that you can shop comfortably with us. Elephant Parade Webshop uses cookies for the following purposes:
-     We want to be able to remember your preferences in order to optimize the technical functionality.
-     We want to be able to see how many visitors we have, and who they are (gender, age, geography),
so that we can adapt to the needs of our visitors. We use both our own and third party cookies e.g. Google Analytics and Facebook. What is a cookie? A cookie is a very small text file which is stored in your browser in order to recognise your computer when you return to a site. Cookies are designed to keep track of your movement on the website, to help you pick up where you left off when you last visited the site, to remember your login information, to save your preferences etc. A cookie is not a program, and it cannot read data on your computer. Only the website which has placed a cookie on your computer can read the content of the cookie again. A cookie is not a virus, and it can in no way harm your computer, cell phone or tablet. A cookie deletes itself after a variable period of time, but it is renewed after each new visit. If you do not want cookies on your computer, you can delete and/or block them. You can read more about deleting and managing cookies here. The information collected by us through cookies is safely and confidentially stored.

Contact

If you have any questions, you are most welcome to contact us by post, telephone or e-mail. We strive to answer all e-mails within 24 hours on working days. Address:
Elephant Parade Production Co. Ltd
180/9 Moo 7
Tambon Sunphesua
A.Muang
Chiang Mai 50300
Thailand
E-mail: shop@elephantparade.co.th
Tel: +66 (0) 946 023 131

Standard form for withdrawal

Opening hours:
Monday-Thursday: 8 am-4 pm
Friday: 8 am-3.30 pm