FREQUENTLY ASKED QUESTIONS

Top 5 Questions


1. Just placed an order. When will my order be shipped?

Orders which are placed before 12 am on a working day are normally shipped on the same day.

2. Will I be charged customs and import charges?

Be aware that custom or import duties can be charged on your delivery once it reaches its destination. Any such duties are your responsibility. We have no control over these duties, and therefore we cannot tell you if you will be charged custom or import duties, or how much they will amount to. We suggest you check with your local customs office to find out more information.

3. Is it safe to order online?

At Elephant Parade Webshop we respect the privacy of our customers and supporters, and therefore we do not share the personal information which is collected on our website with any third parties which are not part of the order fulfilment process. In addition to that, we use a secure payment system which makes payment on our website completely safe.

4. How can I pay at Elephant Parade Webshop?

At our webshop you can pay by Mastercard, Visa card, JCB and Paypal.

5. What is a cvc/cvv/cid?

The card security code (cvc/cvv/cid) is an additional three or four digit security code that is printed (not embossed) on the front or the back of your card. The cvc/cvv/cid is an extra security measure to ensure that the buyer is in possession of the card which is used for the payment.

We are happy to help!

If you did not find an answer to your question, please e-mail us and we will get back to you as soon as possible.